Shipping policy

SKEISO Fitness Shipping & Delivery Policy

Last updated: July 29, 2026

SKEISO Fitness ships fitness equipment within the United States. Eligible orders to addresses in the contiguous United States include free standard shipping. Orders are reviewed and processed every business day, and tracking is emailed after the carrier accepts the shipment.

Order Processing and Delivery Estimates

• In-stock orders are generally prepared for carrier pickup within 2–3 business days.
• Transit commonly takes 5–7 business days after pickup, depending on the destination, carrier capacity, weather and delivery access.
• Pre-order or backorder timing is shown on the applicable product page or confirmed by email.
• Delivery dates are estimates rather than guarantees. We will contact you if a material delay affects your order.

Free Standard Shipping

Free standard shipping is available for eligible orders delivered to most addresses in the contiguous United States. Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, military bases, islands and certain remote or limited-access locations may require a separate quote or may not be serviceable. If a special carrier charge applies, SKEISO Fitness will request your approval before shipment.

How Equipment Is Delivered

Smaller items may be delivered by a parcel carrier to the outside of the delivery address. Heavy equipment ships on a pallet by LTL freight. The freight carrier will normally contact you to schedule an appointment.

Standard heavy-equipment delivery includes liftgate service and placement at ground level at the first safely accessible exterior point of the delivery address, such as the curb, driveway entrance or outside garage/door area when carrier access permits. Interior placement, stairs, unpacking and assembly are not included.

The customer must ensure that the location can be reached safely by a full-size freight truck. Narrow roads, steep or unpaved driveways, gated access, islands and other limited-access conditions may require an alternate meeting point or additional service arranged with the carrier.

Tracking and Delivery Appointment

Tracking details are sent to the email used at checkout. Multi-carton orders may have several tracking numbers and may arrive separately. Carrier tracking can take up to 48 hours to begin updating.

Inspect the Shipment Before Signing

• Check the pallet, carton count and visible condition before signing the delivery receipt.
• Photograph visible damage or missing cartons and note the issue on the delivery receipt before signing.
• Report visible freight damage within 24 hours of delivery and concealed damage within 72 hours.
• Report missing or incorrect parts within 7 calendar days.

Email your order number, shipment photos, packaging photos and clear photos or video of the affected parts to info@skeisofitness.com. Keep the pallet, cartons, labels and protective material until we finish reviewing the claim.

Damage Resolution

For a confirmed carrier or fulfillment issue, SKEISO Fitness will determine the appropriate solution after reviewing the evidence. Depending on severity, this may be replacement hardware, replacement components, repair support or replacement of equipment that is unsafe or cannot reasonably be restored.

Assembly and Access

Professional installation is not included. Heavy equipment may require multiple adults or a qualified local installer. Follow the product manual and anchoring instructions, and confirm doorways, ceiling height, floor suitability and freight access before ordering.

Address Changes and Refused Delivery

Verify the delivery address and phone number before ordering. Changes may not be possible after dispatch and may create carrier charges. Refusing an undamaged shipment or providing an undeliverable address is treated as a buyer-initiated return and may result in actual outbound, return, storage and redelivery charges.

Shipping Help

For delivery-access, tracking or freight-damage help, email info@skeisofitness.com with your order number.