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In-stock orders are prepared for carrier pickup according to the current SKEISO Shipping & Delivery Policy. Heavy equipment typically ships by LTL freight, and transit time varies by destination, carrier capacity, weather and delivery access. Pre-order or backorder timing is shown on the applicable product page or confirmed by email. Delivery dates are estimates rather than guarantees.

If your order includes both in-stock and pre-ordered items, the system will default to unified shipping based on the latest delivery time of the pre-ordered items.

For separate shipments, please contact customer service within 12 hours of placing your order.

SKEISO Fitness ships eligible orders within the United States. Free standard shipping is available for eligible orders to most addresses in the contiguous United States. Alaska, Hawaii, U.S. territories, military bases, islands and certain remote or limited-access locations may require a separate quote or may not be serviceable. Review the current Shipping & Delivery Policy for details.

Tracking information is sent to the email used at checkout after the carrier accepts the shipment. You can also use the Track Your Order page or contact SKEISO support for help with an active shipment.

Contact SKEISO as soon as possible if you need to change or cancel an order. We will try to accommodate requests before shipment processing begins, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.

Contact SKEISO as soon as possible if you need to change or cancel an order. We will try to accommodate requests before shipment processing begins, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.

SKEISO's standard limited warranty provides limited lifetime coverage for the structural steel frame, 5-year coverage for cables, pulleys, bearings and guide rods where applicable, and 1-year coverage for upholstery, accessories and other covered components. Product-specific written terms apply when they differ from the standard policy.

Eligible purchases made directly from SKEISO Fitness may be returned within 30 days after delivery, subject to the current Return & Refund Policy. Approved buyer-initiated returns may be subject to a 15% restocking fee and return freight costs. Damaged, defective or incorrect-item claims are handled separately under the applicable policy.

Visit the Military & First Responders Discount page for current eligibility and current offer terms.

For dealer inquiries, visit the Become a Dealer page. For creator or media inquiries, email pr@skeisofitness.com. For general support, email info@skeisofitness.com.

Email info@skeisofitness.com with your order number, product model and a clear description of your question. Include photos or video when they help explain a product or delivery issue.