Refund policy

SKEISO Fitness Return & Refund Policy

Last updated: July 29, 2026

Eligible purchases made directly from SKEISO Fitness may be returned within 30 days after delivery. Every return requires approval before shipment so that heavy equipment is routed to the correct return facility.

Order Cancellation

Email info@skeisofitness.com as soon as possible if you need to cancel. We will cancel an order that has not entered shipment processing when operationally possible. Once an order has shipped, it cannot be canceled and the return terms below apply.

Eligible Buyer-Initiated Returns

Contact us within 30 days of delivery. To qualify, the product must be in resalable condition, without damage, wear or missing components, and include all hardware, accessories, manuals and original packaging. Equipment assembled beyond what is reasonably necessary to inspect it, or equipment showing assembly marks or use, may be refused or receive a reduced refund based on its condition.

Costs for Change-of-Mind Returns

• A 15% restocking fee is deducted from approved buyer-initiated returns.
• The customer is responsible for insured return freight and safe palletization/packaging.
• Original outbound shipping is non-refundable. The actual outbound freight cost may be deducted even when checkout displayed free shipping.
• Refused, undeliverable or unauthorized returns may also incur carrier storage, redelivery or handling charges.

We will disclose the known deductions and return instructions during authorization whenever carrier quotations are available.

Damaged, Defective or Incorrect Items

Confirmed manufacturing defects, incorrect items and eligible shipping-damage claims are not charged a restocking fee. SKEISO Fitness covers the authorized return cost when we require the item back. Depending on the issue, the fastest resolution may be replacement hardware, replacement components, technical support, repair support or a product replacement rather than a full return.

For freight damage, follow the inspection and reporting timeframes in our Shipping & Delivery Policy. Product issues reported after the return window are handled under the SKEISO Limited Warranty.

How to Start a Return

1. Email info@skeisofitness.com with the order number, reason for return and photos or video showing product and packaging condition.
2. Wait for written approval, the return authorization and the correct return address. Do not ship equipment to a public company address or the original shipping location unless instructed.
3. Package the product as directed, use a trackable and insured service, and send tracking details to us.
4. After receipt, we inspect the return and normally confirm the refund decision within 3 business days.

Refund Timing

Approved refunds are returned to the original payment method. After SKEISO Fitness submits the refund, banks and payment providers commonly need an additional 3–10 business days to post it. Original payment processing time is outside our control.

Non-Returnable Situations

Returns may be refused for products not purchased directly from SKEISO Fitness, requests outside the 30-day window, missing authorization, damage caused by misuse or improper assembly, unauthorized modification, incomplete components, or condition that prevents resale. This does not limit rights that cannot legally be excluded.

Return Help

Questions and return requests: info@skeisofitness.com.